Terms of Service

Last updated: April 2026 · Governed by the laws of the Kingdom of Morocco.

1. Acceptance

By creating a Nomoo account or using the service, you agree to these Terms. If you accept on behalf of a restaurant or company, you represent that you have the authority to do so. If you do not agree, do not use the service.

2. Description of the service

Nomoo provides analytics, operational insights, communication, and automated reporting for restaurant operators working with third-party delivery platforms such as Glovo.

3. Data ingestion and client responsibility

You may provide data to Nomoo via manual CSV uploads or automated data retrieval tools. You represent and warrant that you own or are fully authorised to access and export data from your restaurant accounts on third-party platforms.

4. Your account

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorised use. We may suspend access if we detect a security risk.

5. Acceptable use

You agree not to:

Use the service in violation of any Moroccan law, including Loi 09-08 (data protection), Loi 53-05 (electronic exchanges), or the law on the suppression of cybercrime (Loi 07-03).
Attempt to access, probe, or scan the service in ways not authorised by us, or to bypass authentication or rate limits.
Reverse-engineer, decompile, or otherwise attempt to derive the source code of the service.
Use the service to send spam, illegal content, or content that infringes the rights of third parties.
Connect data sources or accounts you are not authorised to connect.

6. WhatsApp interactions

By providing your phone number you consent to receive operational messages from Nomoo's verified WhatsApp Business account. These messages are sent only when there is a decision worth making. You can stop receiving them at any time by replying STOP or by updating your settings.

7. Subscriptions and payment

Pricing is published on our home page and may evolve. Where a paid subscription applies, fees are billed in advance, in MAD, for the period selected (monthly or yearly). Taxes apply where required by Moroccan law. Beta closed-list participants may benefit from special conditions communicated separately.

8. Trial and cancellation

Where a free trial is offered, you may cancel before its end with no charge. After the trial converts, you may cancel at any time before the next renewal cycle and your access remains active until the end of the paid period. We do not refund partially used periods, except where required by Moroccan consumer law.

9. Intellectual property

Nomoo, its name, logo, software, designs and content are owned by Nomoo and protected by Moroccan and international intellectual property laws. We grant you a non-exclusive, non-transferable, revocable right to use the service for your own restaurant operations during the term of your subscription.

10. Your data

You retain all rights to the operational data you import or connect. You grant Nomoo a limited, revocable licence to process this data only as necessary to operate the service for you. Our handling of personal data is described in our Privacy Policy.

11. Third-party platforms

Nomoo reads data from third-party platforms (such as Glovo) on your behalf. We are not affiliated with these platforms. Their availability, terms and behaviour are outside our control. If a platform changes or restricts data access, the corresponding Nomoo features may degrade or become unavailable.

12. Recommendations are advisory

Nomoo produces analytical recommendations to help you decide. The final operational decision is always yours. We do not guarantee specific revenue uplifts and we are not liable for outcomes that depend on your execution, your menu, your team, or the third-party platforms you operate on.

13. Service availability

We aim for high availability but do not warrant uninterrupted or error-free operation. We may suspend the service for maintenance, security, or in case of force majeure (including cuts to internet access, third-party platform outages, or restrictions imposed by Moroccan authorities).

14. Limitation of liability

To the maximum extent permitted by Moroccan law, Nomoo's aggregate liability arising out of or in connection with your use of the service is limited to the amounts paid by you in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages, including loss of profits, loss of data, or business interruption.

15. Termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if continuing the service is no longer commercially reasonable, with notice where reasonably possible.

16. Changes to these terms

We may update these Terms as the service evolves. We will publish the new version on this page and update the “Last updated” date. Material changes will be communicated via email or WhatsApp at least 14 days before they take effect.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Morocco. Any dispute arising from or relating to these Terms or the service will be submitted to the exclusive jurisdiction of the competent courts of Casablanca, Morocco, unless mandatory law provides otherwise.

18. Contact

For any question about these Terms, please contact us at the address published on our home page.